Frequently Asked Questions



Why does my Companies Act 2006 package look different?.
For further information regarding any questions or comments you have please contact us on 0117 918 1472 or email incorporator@jordans.co.uk.
How do I change my log in details? Administrators can change all users' details via 'Maintain Users'. All users can change their own password via 'Maintain Password'. Note passwords are case-sensitive.
What is a Template? Templates allow you to save any data that you feel may be used on a regular basis for your company formations, such as registered office address or additional products. All companies are created using templates. Templates can be created, maintained and deleted by accessing templates via the main page, by all except Basic users but can be used by all. See also "Templates" and "Ordering a Company" in the Guidance Notes.
When will my company be formed? Companies House aim to incorporate standard electronic registrations within 24hrs of acceptance. It is possible to submit a same day electronic application via Incorporator which must received by 1.00 p.m. to guarantee incorporation.
When will my goods be delivered? We will despatch your goods shortly after receiving the certificate from Companies House.
What if I want to change my order after confirming it? Because we lodge your company almost as soon as you press confirm it is not normally possible to make changes to your order. It may be possible to make any changes you require after incorporation. However, before confirming, data can be saved then edited and processed at a later date. See "Ordering a company" in the Guidance Notes.
Can I use my own precedents in Incorporator? We supply Jordans precedents as standard but it is possible to upload your own if required. This can be achieved by clicking the 'Change company type or draft' link within the Company details page and selecting ''upload a draft' from within the associated company type, you will then have the option to upload your own draft once you click 'Next Step'. For further information contact your sales representative or email incorporator@jordans.co.uk.
What should I do if my company name is flagged the "same as" another? A name is considered to be the "same as" another name appearing on the index of company names if it is either identical to or would be deemed to be essentially the same because the name differs only by minor elements. Applications for associated company names must be accompanied by a letter of consent from the existing company and must be supplied in pdf or MS Word format and uploaded into Incorporator when prompted.
What is a sensitive word? Certain words and phrases may not be used in your company's name unless permission is granted by the Registrar of Companies or a third party. Incorporator will automatically check your name and inform you of the next course of action.
What should I do if my company name contains a sensitive word? Certain sensitive words can be justified online simply by entering additional information as prompted. Others require supporting physical justification such as a letter of non-objection from a third party before registration is permitted. This letter of non-objection must be supplied in pdf or MS Word format and uploaded into Incorporator when prompted.
What is the difference between a service address and a residential address? From 1 October 2009 every director must supply a service address and usual residential address, however they can be the same. The service address can be the directors home address, the company's registered office or an alternative address. The service address will appear on the public record.
If entered my company name in lower case why was the certificate issued in capitals? Companies House will only issue certificates in upper case lettering irrespective of how the name is shown on the lodgement. However, you may display the name in lower case on your seal, Memorandum and Articles of Association and stationery if desired.
Can I incorporate alternative company types through Incorporator? Yes. By selecting the 'Change company type or draft' link on the Company details page you can access a variety of articles.
I have to appoint corporate officers to a company ? what are the requirements? You will need:
Corporate/firm name
Registered/principal office address
For an EEA* company, details of the register where the company file is kept (including state) and its registration number in that register.
For a non-EEA* company, details of the legal form of the corporate body or firm and the law by which it is governed; and, if applicable, the register in which it is entered (including the state) and its registration number in that register.
3 from 7 Security items in relation to the authorized signatory.